Refund Policy

We want you to be happy with the service. Every paid subscription is covered by a 7-day money-back guarantee, described in full below.

The 7-day guarantee

If you are not satisfied with the service, contact us within 7 days of your subscription being activated and we will refund your payment in full. You do not need to give a reason, though feedback helps us improve.

Before you request a refund

Most playback issues are caused by the local connection or device setup rather than the service itself, and our support team can usually fix them within a few minutes. We ask that you give us the chance to troubleshoot first — it is often a quick change to a player setting.

What is not covered

• Requests made more than 7 days after activation.
• Accounts suspended or terminated for breaching our Terms of Service, including credential sharing beyond the purchased device limit.
• Problems caused entirely by your own internet connection, hardware, or restrictions imposed by your internet provider, where you have declined our assistance.
• The unavailability of a specific channel, where the service as a whole is working as described.
• Free trials, which carry no charge and therefore nothing to refund.

How to request a refund

Message us on WhatsApp or email support@studioiptv.online with the name and email address used at purchase, plus the date of purchase. We will confirm your request within 24 hours.

Processing times

Approved refunds are issued to the original payment method within 5–10 business days. The exact timing depends on your bank or payment provider.

Renewals

The guarantee applies to your first subscription period. Renewals are not refundable, so please cancel before your renewal date if you do not wish to continue.